FAQs
General Auction Info
Create an account and log in to place bids through your dashboard. This helps streamline transactions and supports efficient supply chain management.
Monitor bids in your dashboard. Notifications alert you if outbid or if you win, helping you stay informed even amid changing tariffs or supply constraints.
Payment instructions are sent after auction close. Timely payments help maintain smooth supply chain flow and avoid delays related to tariff impacts.
Some listings offer a “Make Offer” option to facilitate early purchases, which can be critical for businesses managing inventory sustainability.
Use the “Forgot Password/Username” link on the login page to regain access quickly without disrupting your bidding or procurement schedules.
Reach out to the auction administrator or customer support for assistance, including inquiries about items affected by tariffs or sustainability certifications.
Items are sold as-is; sellers must provide accurate descriptions. Buyers should verify details especially if items affect compliance with sustainability or tariff regulations.
For Buyers
Create a personal account and begin bidding on items suited for your supply chain needs, keeping in mind any tariff considerations.
Use your dashboard to view bids in real-time, ensuring you stay updated to adapt to supply or sustainability requirements.
Receive email or app alerts immediately to respond to changing market conditions or tariff fluctuations that could impact your purchasing decisions.
Follow secure payment instructions promptly to avoid delays that could affect supply chain timing or sustainability goals.
Yes, certain “Make Offer” listings let you negotiate early, which can be useful for urgent procurement amidst tariff uncertainties.
Late payment can lead to penalties, account restrictions, or loss of items—potentially disrupting your supply chain or sustainability compliance.
Click “Forgot Username or Password” on the login page to recover access quickly and maintain uninterrupted bidding activities.
Contact our support team or the auction contact listed on the item page for guidance on bidding, tariffs, or sustainability concerns.
For Sellers
Set up a seller profile and upload detailed descriptions and photos. Clear information supports buyers managing tariff implications and sustainable sourcing.
We assist with listing creation, marketing, managing bidder queries, and payment processing—helping you navigate supply chain and sustainability challenges.
Sellers are responsible for accurate descriptions, critical for buyers managing tariff compliance and sustainable procurement practices.
Yes, the “Make Offer” option allows direct negotiation, offering flexibility during tariff shifts or sustainability-driven demand.
We notify you promptly, enabling quick decisions to relist or pursue payment, minimizing disruption to your supply chain or sustainability commitments.
Use your seller dashboard for real-time insights on bidding activity to manage your inventory efficiently in light of tariffs and sustainability factors.
Our seller support team is available by phone or email to help with questions related to auctions, tariffs, or sustainability requirements.
For Enterprise Customers
Enterprise clients get tailored solutions, bulk listings, dedicated support, and reporting—helpful for managing large-scale supply chains, tariffs, and sustainability programs.
Yes, API access and integrations connect with your inventory, CRM, or ERP systems for seamless supply chain and tariff management.
Enterprise clients have dedicated account managers and priority support, essential for complex tariff and sustainability compliance.
Flexible billing and invoicing options cater to enterprise financial processes, helping manage cash flow amid tariff fluctuations.
Yes, we develop tailored workflows to support your unique auction needs, including sustainability tracking and tariff impact management.
Advanced dashboards and reporting tools provide real-time control for supply chain scale and sustainability oversight.
Contact your account manager or the enterprise sales team for personalized assistance with tariffs, supply chain, or sustainability concerns.
About CMS
CMS is a secure online auction platform connecting buyers and sellers, with a focus on transparent transactions that support evolving supply chains, tariffs, and sustainability goals.
We manage diverse auctions including equipment, vehicles, and real estate, accommodating industries affected by tariffs and sustainability standards.
Through strict bidding policies, accurate descriptions, and real-time tracking, we foster trust vital for managing tariff and sustainability risks.
From listings and marketing to payment and support, CMS handles all auction facets, helping businesses adapt to supply chain and tariff changes.
Sellers provide item details; CMS facilitates auctions and assists with disputes but does not guarantee condition accuracy, important for compliance with sustainability or tariff regulations.
Reach us via email, phone, or the website contact form for any auction, tariff, or sustainability-related questions.
Billing and Payments
We accept credit cards, bank transfers, and approved online payments to accommodate diverse business needs affected by tariffs.
Payments are due within the timeframe specified post-auction, ensuring smooth supply chain operations amid tariff schedules.
Select accounts, especially enterprise customers, can request flexible billing to manage cash flow in tariff-sensitive environments.
Yes, late payments may incur fees or restrictions, which can impact supply chain continuity or sustainability commitments.
These are accessible via your account dashboard after payment is processed.
Our billing team is ready to assist with payment or invoice concerns promptly.
Privacy and Security
We use industry-standard encryption to safeguard your data, important for protecting supply chain and tariff-sensitive information.
We only share info with trusted partners when necessary for auctions or legal compliance, including sustainability certifications.
Yes, update your privacy and communication preferences anytime in your account settings.
Our platform uses secure payments, bid monitoring, and fraud detection to protect all users.
We promptly notify affected users and take swift action to minimize risks.
Contact our Privacy Officer or customer support with any data-related questions.
Support
Contact support by email, phone, or live chat for timely assistance on bidding, tariffs, or sustainability.
Monday to Friday, 9 AM to 6 PM (local time).
Submit details through our support portal or contact us directly, including screenshots if available.
Our Help Center offers FAQs, tutorials, and guides to assist you.
Most inquiries are answered within 24 business hours.
Yes, you can request escalation to a supervisor if needed.
